Support

Open a Portal

Multiple channels to reach us. Pick what works best for you.

Discord

Join our community hub for real-time support and updates.

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Ticket

Open a support ticket in our Discord server for dedicated assistance.

Open Ticket

Email

Reach us directly at [email protected] for detailed inquiries.

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Knowledge Base

Quick Answers

Common questions.

What does "no over-allocation" mean?
Unlike budget hosts that pack dozens of servers onto shared hardware, every resource you see on your plan — CPU, RAM, disk — is dedicated exclusively to your server. No sharing, no throttling.
How does the free tier actually work?
Sign up with Discord and get a server instantly with 2 GB RAM, 100% CPU, and 4 GB disk. No credit card needed. Your server stays active as long as you renew it every 7 days using 500 coins — which you earn passively.
How do I earn coins?
Three ways: AFK on the dashboard (1 coin/minute), complete daily login rituals (100-500 coins with streak bonuses), and refer friends (500 coins each for both of you).
What happens if I don't renew my free server?
If your server isn't renewed within the 7-day window, it gets suspended. You'll have a grace period to renew before data is deleted. Elite servers don't require coin renewal.
What's the difference between Free and Elite?
Free tier servers are sustained with coins and share the free node. Elite servers are paid via Stripe subscriptions, get dedicated resources on the elite node, higher specs, and don't need coin renewal.
Where are your servers located?
Both nodes are in Falkenstein, Germany — a Tier-3 datacenter with excellent connectivity to Europe and NA East. We plan to add a Finland node in the future.
Can I install custom modpacks?
Yes! Use our 1-click modpack installer from the library, or upload your own JARs and files via SFTP or the built-in file manager.

Need more detail?

Browse our full documentation for step-by-step guides and reference material.

Read Full Documentation